Privacy policy

Last updated: October 12, 2026

This explains what House Captain LLC (“House Captain”, “we”) does with your information in the House Captain app.

What we keep

• Your name, email, cell number and password (stored scrambled; nobody can read it back).
• Your home’s address and details, including its size from public property records.
• The repairs, bills, documents and photos you send us, your messages, and a record of your approvals and payments.
• Door or lockbox codes, if you give them to us (see below).
• For pros: company details, license number, insurance date, prices and open times.

Why

Only to run the service: finding and scheduling pros, paying bills you approve, charging for your plan and approved work, keeping you updated, and keeping records for accounting and taxes.

Your card

Your card is held by our payment company, Stripe. House Captain never sees or stores your full card number; we only keep the card’s brand, last 4 digits and whether it’s credit or debit.

Lockbox and door codes

Codes are stored locked (encrypted). Only our admins can see them, every view is recorded, and we share a code only with the pro doing that job.

Text messages

If you give us your cell number, we text you sign-in codes and, if you agree, updates about your home: when a pro can come, prices and bills waiting for your OK, when work is done, and bill alerts. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help.

We do not share or sell your mobile number or your agreement to receive texts with anyone else for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties, except the texting company that delivers our messages.

Who we share with

We don’t sell your information. We share it only:

• With the pro working on your home, and only what they need for that job (for example the address and the problem).
• With the companies that run parts of the service for us: Stripe (payments), Twilio (texts), Google (email), Netlify and Neon (hosting and the database), and RentCast (home size from public records). They may use it only to provide those services to us.
• When the law requires it.

Cookies

The app uses one cookie, to keep you signed in. No advertising or tracking cookies.

How long we keep it

While your account is open. After you cancel, we keep payment and approval records as long as we need them for accounting and taxes, and delete the rest when you ask.

Your choices

You can turn alerts, email copies and texts on or off on your Account page. You can ask us to see, correct or delete your information: email home@thehousecaptain.com or call (973) 370-5232.

Children

The app is for adults (18 and over).

Changes

If we change this policy, we’ll update the date above and tell you in the app or by email if the change is important.

Questions

House Captain LLC · home@thehousecaptain.com · (973) 370-5232